Office Specialist III
OPENING DATE: 05/26/22
CLOSING DATE: 06/06/22 11:59 PM Central Time
JOB TYPE: Full-time
LOCATION: Minnesota, Minnesota
DEPARTMENT: Human Services and Public Health
THE POSITION
The Long Term Services & Support (LTSS) area of Human Services Public Health (HSPH) is seeking to fill several Office Specialist III positions. We are looking for individuals who enjoy working with the public, have strong communication skills and a desire to help others while serving the community. Interested candidates will need to be flexible and able to handle a high-level of demanding situations, while providing excellent service to both employees, external partners, and Hennepin County residents.
Location and hours:
These positions are remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday between 8 a.m. and 4:30 p.m. While these positions are designated as remote, based on current requirements hires must reside in Minnesota or Wisconsin.
New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About these position types:
These are full-time, benefit-earning positions.
These positions are internally classified as an Office Specialist III.
Click here to view the job classification specification.
Effective September 1, 2021, all new job offers are conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor’s office or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law.
In these positions, you will:
- Join a team of schedulers to work in a virtual call center to schedule initial assessments for 70-80 assessors OR join a team of office specialists to process pre and post work for Long Term Care and Development Disability annual assessments for 70-80 assessors.
- Manage incoming requests over the phone or electronically via fax, email, and internal systems to explain a variety of requirements, policies and procedures regarding services and to resolve various customer concerns and issues.
- Monitor emails and respond to work requests from assessors, supervisors, and area partners.
- Request interpreters for assessments when necessary.
- Maintain detailed and organized calendars in Outlook.
- Open and close workgroups; assign and re-assign workers; and send out client letters.
- Input, retrieve, interpret, and modify information stored in computerized systems including Social Service Information Systems (SSIS), Medicaid Management Information System (MMIS), Case Assignement & Rotation Log (CARL), Enterprise Communication Framework (ECF), MnCHOICES, and all Microsoft Suite programs.
Need to have:
- One of the following:
- Two years or more of full-time office clerical experience.
- Completion of two years or more of post-high school education.
- 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program or the Healthcare Clerical Pathway Training program.
- One year or more of office clerical experience and completion of the Human Services Pathway Training program.
Nice to have:
- Experience:
- Providing customer service via phone, on-line and/or in person.
- Utilizing Microsoft Office, SSIS, ECF, and MnCHOICES.
- Using computerized systems/databases and performing data entry.
- Providing service in a culturally diverse area and communicating with a diverse group of residents and coworkers.
- Troubleshooting routine computer issues.
- Ability to:
- Serve and support customers using various communication methods, while giving clear and concise information and/or direction.
- Work with external and internal customers professionally and with tact and discretion.
- Take initiative and use sound judgement when solving problems.
- Recognize and respect cultural differences and provide culturally appropriate services.
- Read and follow complex instructions, work independently with minimal direction, prioritize work, and work well under pressure.
- Plan, prioritize, and organize multiple tasks and assignments simultaneously, while maintaining attention to detail with a high degree of accuracy.
Bilingual candidates are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual duties and pay.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees.
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.