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We are looking for a Call Center Intermediate Supervisor/Shift Manager to join the Data Collection Operations Survey Services Lab (SSL) at the Institute for Social Research (ISR), Survey Research Center (SRC), Survey Research Operations (SRO). The SSL is located on the Ann Arbor campus of the University of Michigan. The SSL collects and processes high quality social science survey data.
Shift Managers in the SSL support data collection staff responsible for meeting project production and cost goals on complex surveys, requiring use of computer-assisted data collection technologies by telephone. The SSL provides telephone support to study respondents who call in with questions or need assistance. In addition, the SSL implements mail survey operations, coding, and quality control functions for survey projects. There are between 60 and 130 active telephone interviewers (temporary employees) depending on workload, and approximately 15 regular staff members. The SSL is open seven days a week, until midnight most nights. This position will be required to assist with covering the evening and weekend shifts.
More information about our organization can be found here: https://www.src.isr.umich.edu/services/survey-research-operations/