Technology Support Intern
REPORTS TO: Director of IT Operations
STATUS: Part-time, seasonal
Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking, and inclusive audience and community experiences – while increasing the gravitational pull of our art form, company, and city.
The Technology Support Intern is responsible for learning and providing Level 1 technical support for the help desk, including desktop, network, and peripheral technology infrastructure and service delivery. This position reports to the Director of IT Operations and works closely with all departments for end-user support and service. In addition, the position offers the opportunity to participate and learn from a variety of current IT projects based on interest, such as CRM, Point of Sale, E-commerce, or Networking.
This entry-level part-time position is 25 hours per week, pays $15\hour, and ends June 30, 2022.
This position will be working 100% onsite.
DUTIES AND RESPONSIBILITIES:
· Efficiently provide IT help desk services.
· Learn and then use the Help Desk ticket system to document all requests & resolutions.
· End-User account management in Active Directory, Google, CRM, and various systems.
· Install required hardware/software, including upgrades to Windows 11\Office 365.
· Assist users with basic orientation and training for optimum usage of HW\SW.
· Act as IT team representative for intake of user assistance requests.
· Interface with users via telephone, remote software, or in-person to identify, research, and diagnose problems.
· Resolve issues or engage other internal/external technology staff to assist as needed.
· Escalate items as appropriate to Level 2 and Level 3 help desk staff.
· Participate in one or more major IT projects as a learning initiative.
KNOWLEDGE AND SKILLS:
· High School Diploma plus relevant secondary education coursework from an accredited college or university in computer sciences, business administration, or equivalent experience.
· One or more years of experience in Information Technology or a related technology-oriented discipline.
· Strong skills in MS Office, Windows, and Desktop support.
· Developing general knowledge of hardware and peripheral operations and maintenance, including PCs, HP LaserJet printers, Wi-Fi, VoIP Telephones, and Microsoft networks.
· Macintosh experience is a plus.
· Good oral, written, documentation, and user service skills.
· Exceptional customer service and communication skills.
· Ability to lift and move 30+ pounds on a routine basis.
· Other duties as assigned.
WORK CONDITIONS:
· Sitting for extended periods.
· Ability to operate a computer keyboard, mouse and to handle other office equipment.
TO APPLY: https://lyricopera.applytojob.com/apply/ZVAAXguFfd/Technology-Support-Intern?source=Handshake
The Lyric Opera of Chicago is committed to enhancing our diverse work environment and is proud to be an equal opportunity employer. Lyric does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.