IT Managed Services Intern, Service Desk Team - Fall 2021
BDO’s Core Purpose is Helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge and choosing accountability. Our Core Values are the standards by which we conduct ourselves day in and day out, both internally and externally.
BDO Digital, LLC, a subsidiary of BDO USA, LLP, provides a holistic portfolio of technology, transformation services and solutions. We are an organization that values your time, talent, and contributions. Collaborate with BDO Digital’s cross-disciplinary team who work together to solve digital needs and unearth new opportunities to drive competitive advantage. Our commitment to each other is why BDO Digital is a recognized leader for our culture, employee satisfaction and career growth. We’re looking for people with the same drive; to combine teamwork with technology to produce amazing results.
This role is responsible for monitoring our central dashboard for alerts and events about the health of our customer’s IT environments. The ideal candidate has a general understanding of system and network protocols, configurations, and operations. The ability to manage multiple tasks, communicate effectively, quickly triage and resolve customer issues is required. Previous experience providing Level I support is also a plus.
This is the perfect role for someone who is interested in pursuing a career in Help Desk or Systems/Network Administration. We are passionate about our people, solutions and technology and are seeking an experienced enthusiastic intern that shares that same passion.
Responsibilities
- Receives and documents in-bound customer requests
- Creates and manages service desk tickets for issue tracking & resolution
- Attempts to resolve issues using our extensive knowledgebase
- Monitors and alerts our customers of backup/replication issues
- Escalates as necessary and follows issue through to resolution
- Special projects as assigned
- Other duties as required
Qualifications
Education
- Must be currently enrolled and attending an accredited college in Information Technology, Computer Science or related field with a minimum of a 3.0 GPA, required
Experience
- Basic level experience with Microsoft operating systems and suite of products (Outlook, Word, Excel, PowerPoint, etc.), preferred
- Experience with help desk ticketing systems and service desk management tools, preferred
- Exposure to help desk processes and procedures with experience with service desk management tools, preferred
- Exposure to network services or operations with any experience in patching, upgrades or network monitoring, preferred
Software
- Active Directory or networking experience with Cisco or HP, required
- Microsoft Technologies experience, preferred
Other Knowledge, Skills & Abilities
- Candidate must have a strong technical aptitude to learn new technology
- Ability to work independently as well as within a team environment
- Has a high degree of ethics, professionalism, attentiveness and communication excellence (both verbal and written)
Keywords: Intern, Internship, Service Desk, Help Desk, Entry level, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Support Analyst, Analyst, Entry-Level