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INTERN: Service Insights (Client Data Collection & Tracking)

St. Louis Area Foodbank
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Service Insights Intern Job Description
 
 
GENERAL DESCRIPTION:
 
The service insights software is a user-friendly, cloud-based software that enables food banks and their agencies to collect, manage and track client data and usage statistics. The Service Insights internship will include a high level of communication with clients of various racial, ethnic, and socio-economic backgrounds. During the internship, the candidate will conduct and manage partner agency client intake processes, maintain program documentation, create ad hoc reports, and help develop a Service Insights program group of volunteers.
 
WORK LOCATION:
St. Louis Area Foodbank
70 Corporate Woods Drive
Bridgeton, MO 63044
 
SERVICE INSIGHTS INTERN OBJECTIVES:
 
·       In depth understanding of local and national hunger and poverty issues.
·       Build and strengthen project management skills.
·       Build and strengthen writing skills for developing processes and documentation.
·       Strengthen skills and knowledge around communication within the Foodbank and externally with project partners.
  • Build database management skills by analyzing and compiling data reports.
 
RESPONSIBILITIES:
 
  • Communicate with partner agencies. Including providing service insights training to partner agency volunteers and providing deliverables.
  • Participate in service insights database management. Including agency support, managing duplicates and ad hoc reporting.
  • Assess and update the documentation for the service insights program.
  • Conduct and implement the client intake process at partner agency sites.
  • Assist with low-level technology issues, e.g. agency login procedures and wi-fi connections.
  • Create and develop a service insights volunteer group to establish and maintain service insights implementation efficiency. 
 
QUALIFICATIONS:
 
  • Currently enrolled or recently graduated from an accredited college or university with an educational background in Sociology, Social Work, Psychology, Communications, Computer Science, Math, Statistics, or Business Management.
  • Experience writing processes and documenting procedures.
  • Ability to analyze and compile data reports.
  • Strong computer skills and Microsoft Office Suite experience.
  • Experience working with a variety of communication tools such as email, phone, and video.
  • Excellent oral and written communication, interpersonal and presentation skills.
  • Strong customer focus.
  • Team oriented.
  • Ability to think strategically while acting tactically.
  • Excellent organizational skills.
  • Keen attention to detail.
  • Self-starter with strong problem-solving skills.
  • Ability to manage multiple projects, handle interruptions, maintain focus on tasks and produce accurate work.
  • High level of comfort working with a large population of various racial, ethnic, and socio-economic backgrounds in an urban setting.
  • Volunteer experience. Non-profit experience preferred. Food service/Food banking industry, a plus.
  • Passion for the Foodbank mission and the ability to demonstrate SLAFB’s Core Values: Stewardship, Teamwork, Agility and Respect.
  • Bi-lingual Spanish speaking, a plus!
  • Must have reliable transportation with proof of insurance and be willing to travel throughout jurisdiction.
  • Must be able to pass drug screening and criminal background check.
 
This position requires standing for extended periods of time, both in and outdoors, regardless of weather conditions. Special events and other projects related to this position may require evening and/or weekend work.
 
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
TIME REQUIREMENTS

There is flexibility with this internship. Time and schedule are subject to change if an individual needs to increase or decrease total hours of internship. Normal office hours are 8 a.m. – 4:30 p.m., so weekly schedules will be set within that time frame except for attendance at community or Foodbank events after hours.